Refund policy
UMA RETURN & REFUND POLICY
Last Updated: September 5, 2026
We want customers to be satisfied with their UMA purchase. Please review this policy before placing an order.
RETURN WINDOW
Eligible items may be returned within 14 days of the date the order is marked delivered.
A return request must be submitted within these 14 days. Returns requested after 14 days may be denied.
RETURN CONDITIONS
To qualify for a return, merchandise must be:
- Unworn and unused
- Unwashed
- Free from stains, odors, deodorant, makeup, pet hair, or other signs of wear
- In its original condition
- Returned with all original tags attached
- Returned with any original packaging included with the product
UMA reserves the right to reject returns that do not meet these requirements.
NON-RETURNABLE / FINAL SALE ITEMS
Items clearly marked Final Sale at the time of purchase cannot be returned or exchanged except when required by applicable law.
Gift cards are non-refundable except where required by law.
SIZE & FIT
Customers are responsible for reviewing the product description and available size information before ordering.
Choosing an incorrect size does not make an item defective. If the item otherwise qualifies for a return, it may be returned according to this policy.
RETURN SHIPPING
Unless an item was incorrect, damaged, or defective when received, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable except where required by law or when UMA made an error with the order.
UMA is not responsible for return packages lost in transit. We strongly recommend using a trackable shipping service and keeping your shipping receipt.
REFUNDS
Returned merchandise will be inspected before a refund is approved.
If approved, the refund will be issued to the original payment method. Processing times vary depending on the customer's bank or payment provider.
UMA reserves the right to deny a refund for merchandise that does not satisfy this policy.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, contact (umastudios.business@gmail.com) promptly after delivery with your order number and clear photographs showing the issue.
We will review the claim and provide an appropriate resolution when applicable.
Nothing in this policy limits rights provided by applicable consumer protection law.