Shipping policy

UMA SHIPPING POLICY
Last Updated: September 5, 2026

PROCESSING

Orders are normally processed within 2–5 business days.

Weekends and holidays are not business days.

Product launches, restocks, sales, and unusually high order volumes may result in longer processing times.

Processing time is separate from carrier transit time.

DELIVERY ESTIMATES

Delivery dates shown at checkout or through tracking are estimates unless expressly stated to be guaranteed.

Carrier delays, weather, transportation disruptions, customs, and other circumstances outside UMA's reasonable control may affect delivery.

ADDRESS RESPONSIBILITY

Customers are responsible for entering a complete and accurate shipping address.

If you discover an error, contact UMA immediately. We cannot guarantee that an address can be changed once an order begins processing.

UMA is not responsible for additional shipping costs or failed delivery caused by an incorrect or incomplete address supplied by the customer.

TRACKING

When tracking is available, tracking information will be provided after shipment.

Tracking may take 24–72 hours after label creation to show movement.

DELIVERED PACKAGES

If tracking shows "Delivered" but you cannot locate your package, check your delivery area, household members, neighbors, mailroom/front desk, and contact the carrier.

A carrier delivery scan may be used as evidence that an order was delivered.

UMA will review legitimate delivery disputes and assist where reasonably possible.

PACKAGE THEFT

UMA is not responsible for theft occurring after a package has been properly delivered to the address provided by the customer, except where otherwise required by law.

Customers should monitor tracking and retrieve deliveries promptly.

LOST PACKAGES

If a shipment appears lost in transit, contact UMA at umastudios.business@gmail.com

UMA may open or require a carrier investigation before determining the appropriate resolution.

RETURN TO SENDER

If an order is returned because of an incorrect/incomplete address, refusal, failure to collect the package, or unpaid customs charges, additional shipping charges may apply before reshipment.

Any refund will be handled according to our Return and Refund Policy and applicable law.

INTERNATIONAL ORDERS

Unless checkout states otherwise, customers are responsible for customs duties, import taxes, brokerage charges, and similar fees imposed by their country.

UMA does not control customs processing or these charges.